Shipping & Returns
INTERNATIONAL STANDARD SHIPPING:
Orders placed before 1 pm PST will be received within for 7 to 21 business days. Orders placed on Saturdays, Sundays or public holidays are handled on Monday or the first working day after. (Working days exclude Saturdays, Sundays and Public Holidays).
NATIONAL STANDARD SHIPPING:
Orders placed before 1 pm PST will be received within 4 to 7 business days. Orders placed on Saturdays, Sundays or public holidays are handled on Monday or the first working day after. (Working days exclude Saturdays, Sundays and Public Holidays).
100% of orders will be shipped within one business day. Orders placed over the weekend will be dispatched on Mondays.
CUSTOMS CLEARANCE: Please be aware that delays may be imposed by your country’s customs clearance. We're not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.
DELAYED OR LOST ORDERS:
A parcel is considered delayed or lost after it has been in the postal system for a period of 15 business days for Indian orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier.
WRONG OR INCOMPLETE ADDRESS:
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
Return & Exchange Policy
Request for the returns of most of the items that are brought from our product list that is within the Store Return List may be done, except those that are explicitly identified as not returnable on the product detail page. Items are returnable if you've received them in a condition that is physically damaged, defective or different from its description on the product detail page of our store.
Once the return is received, a refund is issued to the original payment method (In case of pre-paid transactions) or to your bank account (In case of Pay on Delivery orders) within 8 to 10 working days. If the time-frame has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.
If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, the refund will be issued through a demand draft. If we receive a payment failure notice from your bank, the refund will be issued through a demand draft. An e-mail will be sent to you asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, the refund process will be initiated.